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Frequently Asked Questions (FAQs)

Check our most frequently asked questions for quick answers.

Contact BioLife Plasma Services

Contact BioLife Plasma Services by filling out the form below.

Have a question, feedback, or a request? BioLife would love to hear from you.

If you have feedback for BioLife, please fill out the form below. We will try our best to get back to you as soon as possible.

 

Do not use this form for medical emergencies. If you have a medical emergency, please call your local BioLife center or a medical professional right away.

 

Do not use this form to make appointments or cancellations. To make an appointment or cancel an appointment, please contact your local BioLife center.

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BioLife Debit Card Customer Service

If you have questions about your BioLife debit card, like if you can get refunds, transfer funds, or use it at an ATM, please read our BioLife Debit Card FAQs.

Reactions to Plasma Donation

If you have any reactions to your plasma donation, you can also visit Contact us at Takeda for more information.

Privacy Questions

If you have any questions related to privacy, 

please read our Privacy Notice for detailed information. 

Media Inquiries

For media inquiries or reporter requests for more information, contact the BioLife Communications Team:

BioLife.Media.Relations@takeda.com

Careers

Interested in joining the team? Please visit jobs.biolifeplasma.com to learn more.

Who Owns BioLife Plasma Services?

BioLife is part of Takeda.

Most Common FAQs

How often can I donate plasma?
How can I find all plasma collection centers in the US?
What is the BioLife Debit Card and how does it work?
How can I contact North Lane customer service?
What should I do when I receive my BioLife Debit Card?
How do I log into my account for the BioLife mobile app or website?